Refund Policy

We offer a 14-day money-back guarantee. If you are not satisfied with your credit-pack purchase, you can request a full refund within 14 days of your order date. Refunds are processed by our payment provider, Paddle.com, the Merchant of Record for all APPRZR orders.

The quickest way is Paddle's self-service refund portal at paddle.net, using the email address and order reference from your receipt. You can also contact us at hello@apprzr.com and we will help you through it. Approved refunds are returned to your original payment method and typically appear within 5–10 business days.

If a system fault or technical disruption consumes a credit without returning an appraisal result, you should not be out of pocket. Contact hello@apprzr.com with the item and approximate time of the failed appraisal, and we will manually re-credit the missing credits to your balance — this applies regardless of when you made your purchase and does not count against the guarantee above.

Credits are licences to run appraisals on APPRZR. They are personal to your account, cannot be transferred or exchanged for cash, and hold no monetary cash value. Unused credits remain available on your account for as long as it is open.

We may decline refund requests that fall outside this policy where they form a pattern of abuse. Paddle, as Merchant of Record, makes the final decision on refunds in line with Paddle's Refund Policy.